Sales Advisor

Siltbuster Ltd is the UK’s leading responsive wastewater treatment company, serving an extensive range of Clients across the UK and Overseas.  “Water Quality Matters” - the business ensures that environmental protection is provided by delivering complete package plant solutions to a breadth of sectors.

From our dedicated, purpose-built facility located on our own 10-acre site, we develop, engineer and manufacture, patent protected, market leading, products through our in-house R&D and design teams.  By utilising our in-house laboratories, expertise, and workshop capabilities, Siltbuster solutions are proven, cost-effective, compliant, and environmentally beneficial.  Our projects, fleet services and remote field engineering teams, ensure complete customer satisfaction whether an individual rental unit or a complete, permanent, turnkey solution.

The Siltbuster team in Monmouth are looking for a Sales Advisor to provide valuable support to both our Technical Sales Engineers as well as our customers, in progressing enquiries through to purchase order stage. No two days are the same in this role and some of the responsibilities include.

• Supporting our customers with queries via phone, email and our interactive web portal.
• Updating Salesforce and providing information when requested.
• Providing quotations to customers.
• Provide support to the Technical Sales Teams in progressing enquiries and opportunities through to completion.
• Liaising with other internal departments to confirm engineer and equipment availability.
• Providing hand over information to the engineering team, ensuring effective delivery of solutions.
• Provide suitable level of information to the Operational teams for the effective delivery of transactional unit rental / unit sales or critical spares / component sales.
• Carrying out end of contract customer satisfaction surveys.

For this role, you will need to be passionate about delivering good customer service with the ability to communicate clearly and concisely. Being organised, with attention to detail is essential as well as being able to use Office 365.

If you are passionate about making a difference in the water-environmental sector, then this is for you. Our enthusiastic, dynamic, and supportive team will help get you up to speed quickly and making a difference for our customers.

About you:

• Relevant experience in a customer service/customer facing role preferred.
• Experience in a sales or sales support role is desirable.
• A keen interest in sales activities in the water and environmental space
• The ability to prioritise workloads to meet deadlines and a strong attention to detail
• The ability to use initiative and think outside the box with a positive ‘can-do’ attitude
• Able to provide a high level of customer service.
• Strong communication skills with the ability to clearly and concisely convey information and adapt style to suit target audience.
• Competent in the use of Office 365 notably Excel and Word.
• Positive, customer centric attitude
• Self-motivated and enthusiastic
• Strong team player, approachable
• Aptitude and willingness to learn

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee referral scheme

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.