Technical Author

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products.  Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

MAIN RESPONSIBILITIES:

•  Develop and standardise technical documents for Selwood product end users, ensuring consistency and efficiency in job execution across Selwood PSM.
•  Develop user manuals, troubleshooting guides, quick start guides, training materials, and safety manuals ensuring clarity and accessibility for diverse audiences.
•  Utilise technical illustrations and diagrams to simplify maintenance instructions, assembly processes, and fault-finding procedures.
•  Develop a Technical documentation change request process to ensure all changes are justified, recorded and tracked up to completion. Monitor the request process for effectiveness. 
•  Collaborate with internal teams, including marketing, training, and SHEQ to ensure consistency in documentation and communication. Working with internal teams to obtain an in-depth understanding of the product, process flows and documentation requirements.
•  Manage templates and documentation standards to improve efficiency and uniformity across all technical materials.
•  Proofread, review, and maintain technical documents across manufacturing departments, ensuring they are up-to-date and meet organisational needs.
•  Advise on software requirements and best practice for creating and storing technical documents. 
•  Continuously seek opportunities to enhance the documentation process and improve the quality of technical outputs.
•  Continuously update knowledge of industry standards, codes, and best practices related to pumping systems, by completing Selwood issued workshops, training, eLearning, and development courses.
•  Train end users on new technical documentation to make sure they understand what is required of them. 
•  Collect and incorporate feedback from end users, and other stakeholders to ensure documentation remains practical and user focused.
•  Become product expert with multidisciplinary knowledge on the function and application of Selwood products. 
•  Produce the design of service tool kits using CAD package including packaging, labelling and processing (e.g. 3D Printing, machining).
•  Write Technical and Safety Bulletins to advise end users of product recalls. 
•  Deliver and maintain a portal for end users to access relevant technical documentation. 
•  Produce Operator Manuals in accordance with CE and UKCA Regulations and safety standards. 
•  Complete exploded Parts Lists for complex Electro-Mechanical systems.
•  Simplify maintenance instructions, assembly sequences and troubleshooting guides using technical illustrations wherever possible. 

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme – medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee referral scheme

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your recruitment journey, we are happy to support requests for reasonable adjustments.