Client Support Co-ordinator

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products.  Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service. 

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

The day-to-day requirement of this role is to be the designated sole point of contact for Key Clients; to ensure their day-to-day requirements are understood, met, and supported to the highest standards to ensure all compliance and reporting requirements are fulfilled for both the Client, and internal stakeholders.

As a Client Support Coordinator, you’ll get to:

• Create missing/damage letters by gathering evidence from the different record holding systems and local depots and communicate and negotiate letters with the customers, processing as per the internal procedures and customer contact SLAs.
• Review the labour tasks from installation jobs, liaising with the Installation and Solutions teams to accurately calculate charges to customers. Liaise with customers/sales teams and generating an invoice once the charge has been agreed.
• Raise hire fleet sales quotations and process the sales on the company system
• Act as a single point of contact for customers in relation to the missing/damage or labour costs, whilst communicating with the wider teams to gather information to handle the cases.
• Take ownership of customer problems and disputes, handling these in a professional manner seeking best the possible solution for the customer and the business. 

Qualifications & Experience

• Experience working on a hire desk or in a similar role would be advantageous 
• Strong communication skills both written and verbal.
• Ability to build and maintain good customer relationships.
• Ability to prioritise workload.
• Literacy and Numeracy Skills
• A good understanding of IT systems including Excel, Word and Outlook.
• Ability to stay calm under pressure.
• A proficient level of problem-solving skills.

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. 

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee Assistance Programme (EAP) & access to Mental Health First Aiders
• Employee referral scheme (up to £1,000 per referral)
• Hybrid working (i.e., working from home and in the office) pattern
• Support for development and training