Hire Controller

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products.  Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

We are growing our team in Chandlers Ford to meet the ever-increasing needs of our expanding business, and as such are looking for a Hire Controller to join the team.

As a Hire controller you are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.

This is a great opportunity for an individual to join our business and be supported by our branch team to learn and understand the day-to-day operations of Selwood.

In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use a variety of systems and Microsoft office applications. You will also need to have strong administrative skills to raise hire and sales quotations and subsequent contracts, raise purchase orders and process invoices.

Main responsibilities include:

• Deal with in-bound calls and emails and subsequently liaising with internal and external stakeholders & to take ownership of enquiries & deal with them accordingly in a timely manner.
• Prioritise workload and ensure the day-to-day customer requirements are met in a timely manner, whilst ensuring all paperwork including (but not limited to) hire and sales quotations, subsequent contracts, purchase orders, invoices and other administrative tasks are completed.
• Ensure that contracts, transport documentation and other paperwork are accurately input and up to date on to the applicable systems.
• Liaise with the appropriate internal teams, ensuring relevant equipment, transport and workforce are in place to cover depot & customer requirements.

Skills and Competencies:

• Excellent planning and organisational skills
• Ability to build and maintain good customer relationships.
• Ability to prioritise workload.
• Strong communication skills both written and verbal. 
• Proven ability of learning new skills and or products.
• A good understanding of IT systems including Excel, Word and Outlook.
• Ability to stay calm under pressure.
• A good level of problem-solving skills.