Our Pump Rental branch in Nottingham is looking for a Hire Controller to join the team.
As a Hire Controller you are at the heart of our Pump Hire branches, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.
In this role you will need to be a confident self-starter, who has the ability and willingness to learn and develop your skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use a variety of systems and Microsoft office applications. You will also need to have strong administrative skills to raise hire and sales quotations and subsequent contracts, raise purchase orders and process invoices.
Main responsibilities include:
- Deal with in-bound calls and emails and subsequently liaising with internal and external stakeholders & to take ownership of enquiries & deal with them accordingly in a timely manner.
- Prioritise workload and ensure the day-to-day customer requirements are met in a timely manner, whilst ensuring all paperwork including (but not limited to) hire and sales quotations, subsequent contracts, purchase orders, invoices and other administrative tasks are completed.
- Ensure that contracts, transport documentation and other paperwork are accurately input and up to date on to the applicable systems.
- Liaise with the appropriate internal teams, ensuring relevant equipment, transport and workforce are in place to cover depot & customer requirements.
Qualifications and Experience
- Previous hire desk experience.
- Proven ability and willingness to learn new skills and or products.
- Excellent planning and organisational skills
- Ability to build and maintain good customer relationships.
- Ability to prioritise workload.
- Strong communication skills both written and verbal.
- A good understanding of IT systems including Excel, Word and Outlook.
- Ability to stay calm under pressure.
- A good level of problem-solving skills.