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Client Support Co-ordinator

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Location:
Birmingham
Business Unit:
Pump Rental Solutions
Salary Details:
£Competitive rate in line with skills and qualifications
28 Feb 2022
Our Business
Selwood are an industry leader in the design, manufacture and rental market for over pumping solutions.
 
Our teams span the UK and are committed to delivering exceptional service to our nationwide customers. To support our internal operations, we are looking to welcome a Client Support Co-ordinator to join our team.
About The Role
The Client Support co-ordinator will a key contact for our nationwide branches and will be responsible for the management and processing of any missing or damaged equipment that occurs whilst our pumps are out on hire. The Client Support Co-ordinator will have daily contact with many different stakeholders across the business so no two days will be same so this role will be ideal for those that thrive on a busy, ever changing environment.
 
This role is based at our Birmingham (Willenhall) branch.
 
Responsibilities:
 
  • To build solid working relationships with the customer and internal staff.
  • Create, communicate, negotiate and process missing & damages as per internal procedures.
  • To act as a single point of contact for customers.
  • To ensure that all specific customer policies and procedures are adhered to.
  • To take ownership of customer problems and complaints, escalate them to an appropriate member of the team who, in turn, will take ownership but with continued support.
  • Administration of contracts, damage letters and invoices.
  • To ensure that QHSE procedures are complied with.
  • To maintain accurate records to produce KPI analysis.
  • To ensure that communication with the customer is upheld as per agreed timescales.
  • To liaise with the national pump rental branch network and sales teams to ensure high levels of service are maintained.
  • To manage and resolve disputes or escalate when required.

Qualifications & Skills:
 
  • Proven history within a similar role would be highly advantageous.
  • Knowledge of the Pump Hire Industry would be advantageous
  • History of dealing with internal stakeholders within a face to face capacity as well as by telephone / email.
  • Strong communicator with ability to establish relationships at all levels.
  • Organised with high attention to detail.
  • Proficient in using Microsoft office and database systems
What we can offer you
  • Competitive Salary
  • Bonus Scheme with quarterly and annual payments
  • 24 Days Annual Leave + 8 Bank Holidays
  • Contributory Pension Scheme
  • Mental Health Support Scheme
  • In house Training
  • Free parking on site
 

This role is not open to Agencies - Please no calls or emails - Thank you.

The recruitment of this role will be within strict social distancing guidelines as advised by the UK Government.

We respect your privacy and are committed to protecting your personal data.

We will review your data as supplied to us as part of your application to us in relation to an open position within our business.

We will retain your data for a period of 24months, when you will be notified by us via email to give your consent for continued retention of details or your consent for your data to be removed from our recruitment system.

Please visit our website to know more about our Customer Privacy and Data Protection Information.