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Hire Administrator

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Location:
Bristol - Pumps
Business Unit:
Pump Rental Solutions
Salary Details:
£Competitive rate inline with skills & qualifications
31 Jan 2022
Our Business

Selwood are leaders in Pump manufacture, rental and sales. We are passionate about our service offering with unrivalled expertise and are proud to deliver to our clients on a global platform.
Our Pump Rental Solutions business units operates 21 branches Nationwide delivering 24 hour pumping solutions to our wide ranging customer base. Our passion for quality and service delivery mean our regional teams are the best in the business.

About The Role

Selwood Bristol (Avonmouth) are looking to welcome a Hire Administrator to join the team for an initial 6 month fixed term contract covering Maternity Leave. The Hire administrator will be at the heart of our Bristol branch, this role will bring the individual into daily contact with Selwood stakeholders as well as our external client base.

Under the guidance of our Branch Manager, the Hire Administrator will support on all aspects of administration and will include:
 
  • To build a good working relationship with all customers, by telephone contact on weekly basis, to ensure that we are their first call when they have a requirement for hired pumps. 
  • To make arrangements and appointments for salesmen or representatives to visit the customer and to provide better details of our equipment and to examine their requirements. 
  • To understand the customer’s business and opportunities and to offer plant immediately available for hire, thereby maximising utilisation. 
  • To maximise the hiring of the Company’s assets in a manner that is efficient and effective. 
  • To liaise with all customers over the telephone on a regular basis and organise with Selwood staff for the delivery and collection of the equipment. 
  • To ensure that all paperwork and Company systems are adhered to.
  • Logistics – organising transport in a cost effective manner.  Ensuring collections of equipment off-hired are collected within 48 hours.  Deliveries are made to the customer when they are scheduled too. 
  • Ensuring that contract and other systems paperwork are correct and up to date.  In-lieu contracts to be clearly identified and replaced immediately required equipment is available. 
  • Day book and Transport book is kept up to date and is entered correctly and those who are responsible carry out any follow-ups. 
  • Negotiated hire rates in accordance with price lists and discount policy as advised from time to time. . 
    Ensuring we maximise the effectiveness of Service Engineers. 
  • Through the Foreman if necessary, ensure that the workshop prepares equipment required to cover outstanding hire requirements. 
  • Liaising with other branches to ensure smooth running of the operation, thus avoiding duplication. 
  • To ensure that branch team members, drivers, fitters and Foreman raise correct charges for damages and losses. To liaise with customers to obtain their   agreement to these charges. 
  • To ensure all sales leads at the branch are promptly communicated to the sales staff.
 
Qualifications and skillset required:
 
  • Proven history within busy administration role (ideally within a branch hire / customer service environment).
  • Confident communicator with ability to communicate with both internal & external stakeholders through a number of mediums (email, phone, face to face).
  • Competent user of Microsoft 360 suite of platforms.
  • Ability to use database system for data input.
  • Organised with attention to detail.
  • Ability to multi-task and adapt to changing priorities.
What we can offer you
 
  • Competitive Salary
  • Bonus Scheme with quarterly and annual element
  • 24 days annual leave + 8 days Bank Holiday
  • Contributory Pension Scheme
  • Mental Health Support Scheme
  • Parking on site