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IT Support Technician

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Location:
Monmouth
Business Unit:
Selwood
Salary Details:
£Competitive rate in line with skills & qualifications
Advertising End Date:
29 Mar 2019
Our Business Unit
Part of the Workdry Group ,Siltbuster is a specialist water treatment company providing rapidly deployable solutions to the Construction, Food and Wastewater Industries. Siltbuster services are used by the largest civil engineering contractors in the UK as well as a number of household brands. Selwood is a world leader in pump manufacturing, the leading pump rental solutions company in the UK and renowned supplier of plant and construction for hire and sale.
About The Role
In order to provide service excellence to our internal customers across our 28 Selwood branches Nationwide and Siltbuster Head Office, we are looking for a IT support Technician to provide effective IT assistance to users across all aspects of the business.
 
This role will work independently and remotely from our Monmouth, South Wales site based with our Siltbuster colleagues but will form an integral part of the wider IT  team who are based at the Selwood Head Office in Hampshire reporting to our IT Support & Implementation Manager (based in Hampshire). This role will be required to travel to Hampshire as well as periodic visits to support our network of branches to aid with support / deployment of new services.
 
The IT Support Analyst will be responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Exchange environment plus general maintenance of all IT-related hardware/software.
 
Responsibilities:
  • To work closely with the IT team to continually improve the network and infrastructure within the group.
  • Provide Helpdesk support for all PC users covering all Selwood’s systems, general PC operation and Hardware, logging calls placed with external Support companies when necessary.
  • Mobile Phones - Order new connections, accessories and upgrades and provide support for all Company Mobile phone users.
  • Maintain the computer network, routers, the e-mail system (Exchange), Email Security and anti-virus software and documentation.
  • Audit all PCs and Laptops to ensure the company has licences for all software in operation and that the Software is supported.
  • Undertaking small to medium-sized IT projects as instructed by the IT Director.
  • Setting up and configuring new laptops and desktops.
  • Installing authorised software to laptops and desktops.
  • Performing basic administrative support duties, as required, to meet specific operational objectives.
  • To maintain, plan, and run all necessary batch jobs to ensure operating procedures are kept up to date.
  • To control the inventory of computer stationery and ancillary media, ordering new supplies as required.
  • Ensure the documentation of all computer systems is kept up to-date.
  • To ensure all Company QHSE procedures are complied with.

The successful candidate will be a confident self stater with a can-do attitude and a passion for stakeholder service delivery. Must  be a strong communicator with ability to deal with all levels of internal stakeholders. This role will require managing changing priorities in at times a pressurised environment, so the ability to remain calm and methodical is required.

A qualification relating to the IT environment is essential and proven history within a similar support role is essential for this position.
 
A full driving licence will be required.
 
 
 
 
What Selwood Can Offer You
Selwood & Siltbuster are pleased to offer a competitive salary, Pension scheme, 24 days holiday + Bank Holidays, & free onsite parking.
 
This role covers Monday to Friday 37.5 hours a week.
 
Selwood & Siltbuster support the development and training of our staff and we will provide in house courses applicable to this position.