Systems Training Specialist

Selwood is the leading pump rental solutions company in the UK. We have an outstanding reputation for exceptional customer service backed by one of the largest fleets of quality pump products.  Each customer and each project is unique and our deep technical knowledge means we are proud to deliver a bespoke and genuine 24/7, 365 days-a-year service.

With an unrivalled depth of technical pumping expertise; a pedigree spanning seven decades and employing a wide variety of skilled staff throughout our nationwide network of branches, our ever-growing business is one of the largest privately owned companies serving the Water, Environmental and Construction industries.

This is an exciting time to join Selwood as we drive our business forward and build on a foundation of over 70 year’s success within our industry. We are committed to ensuring our staff have the right skills, knowledge & experience to deliver to our customers, as well as creating career paths to help develop, retain, and motivate them.

The day-to-day requirement of this role is to be responsible for delivering engaging and practical training to new and existing employees across the UK on the effective use of Selwood systems for hiring, returning, maintaining and billing equipment.

As a Systems Training Specialist, you’ll get to:

• Deliver engaging and role-specific systems training, in person and online to new and existing employees across our multi-site UK network.
• Regularly develop, maintain and distribute training materials and manuals in line with current business processes and system updates.
• Assess training needs and tailor delivery to suit the needs of different departments and individual learning styles.
• Conduct branch reviews regarding system usage and processes, providing feedback to relevant stakeholders.
• Maintain training logs, feedback, attendance and competency reports, sharing data with relevant stakeholders.
• Collaborate work with our IT and Transformation teams to raise and resolve change requests, followed by robust testing before release into the live environment.

Qualifications & Experience

• Previous experience delivering system or process training
• Experience within the hire, rental, logistics or utilities industries is essential 
• Excellent communication skills along with ability to present, listen and support.
• Ability to coach, train and develop individuals to ensure best practice across all roles, adapting training style to suit the audience.
• Proven history of working in an operational capacity with particular focus of service delivery.
• Organised with attention to detail and comfortable working independently in the field
• Ability to simplify technical information for non-technical audiences.
• Competent user of digital systems and all Microsoft office programmes.
• Flexibility to make site visits at short notice and stay overnight across the UK where required.
• Full UK driving license.

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. 

• Competitive salary
• Company car (for essential users with frequent business travel)
• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee Assistance Programme (EAP) & access to Mental Health First Aiders
• Employee referral scheme (up to £1,000 per referral)
• Support for development and training