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Hire Manager

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Location:
Wolverhampton
Business Unit:
Pump Rental Solutions
Salary Details:
£Competitive in line with qualifications and skills
Advertising End Date:
04 Jan 2019
Our Business Unit

Selwood has developed a specialist pump hire division and is currently the No. 1 Pump Hirer in the UK with an unrivalled depth of technical pumping expertise and the largest and most modern fleet.

With a foundation of 70 years within our industry, Selwood continues to be an innovative business responding to meet the needs of our clients with cutting edge approaches to customer service, product development, manufacture and service.

Selwood Pump Rental Solutions operate a network of 21 branches nationwide serving a wide range of customers across the UK.  Our branch teams are proud to deliver first class products and service to our clients
About The Role
To support our Wolverhampton (Willenhall) branch operations which goes from strength to strength due to the hard work and commitment of our branch staff, we are looking to welcome a Hire Manager to the team.
 
The Hire Manager reporting to, and working with the Branch Manager, will ensure the local team achieve the profit and machine targets set combined with running the branch hire operation in a safe, efficient and cost effective manner.
 
The role of the Hire Manager will be varied and will carry out tasks as delegated by the Branch Manager and Operational Director. Areas of responsibility will include:
 
Operational & Procedural:

  • All aspects of safety and security of the branch assets, including people, vehicles, property, pumps and associated equipment.
  • Ensuring that all branch operations comply with legal compliance and procedural requirements.
  • Operation of the daybook in accordance with company procedures.
  • Ensure pricing parameters are adhered to.
  • Following Credit Control procedures in particular to set up new accounts, and manage accounts on stop.
  • Make efficient use of transport with the hub.
  • Ensure transport costs, damages and losses are managed and recovered.
 
Staff

  • Communication of local and general business matters and activities including tool box talks.
  • Effective utilisation and control of hours worked, including compliance with drivers’ hours regulations and tachograph requirements.
Financial
 
  • Day to day awareness and liaison with Branch Manager regarding all financial aspects of the branch including month end routines, management of debtor queries, understanding of financial reports.
 
Asset Control
  • Day to day awareness and liaison with Branch Manager regarding all financial aspects of the branch including month end routines, management of debtor queries, understanding of financial reports.
 
Customer Interface
  • Internal management of specific key accounts.
  • Ensure maximum opportunity is taken when talking to Customers to develop the branch knowledge base always using on and off hire questions – who/what/where/why/when.
  • Maximise opportunities to “Upsell” and negotiate to ensure the best rates have been achieved.
    Undertake tele sales calls to increase utilisation, especially of ready to hire equipment.
  • Ensure Customers are fully aware of and comply with our terms and conditions of business.
    Manage, and take ownership of Customer feedback, including complaints.
 
Quality, Health, Safety and Environmental
  • Ensure all staff and visitors are fully aware of the QHSE procedures applicable to them.

This is a pivotal role within our branch and requires an organised self starter, a strong communicator and an individual who can demonstrate the knowledge of the hire industry. This role requires attention to detail, strong customer service skills and the ability to work with multiple work streams in an environment that at time can be demanding. A background within the Pump Hire industry would be advantageous.

 

What Selwood Can Offer You
Selwood are pleased to offer a competitive salary,Pension scheme, 24 days holiday + Bank Holidays, Childcare voucher scheme and free onsite parking.
 
This role covers Monday to Friday 40 hours a week.
 
Selwood support the development and training of our staff and we will provide in house courses applicable to this position.