Location
Liverpool
Department
Pump Rental Solutions
Advertising Salary:
£Competitive rate in line with skills and qualifications

Our Business

Selwood are leaders in Pump manufacture, rental and sales. We are passionate about our service offering with unmatched expertise and are proud to deliver to our clients on a global platform. With a foundation of 75 years within our industry, Selwood continues to be an ground breaking business responding to meet the needs of our clients with cutting edge approaches to customer service, product development, manufacture and service.

Our Pump Rental Solutions business units run 21 branches Nationwide bringing 24 hour pumping solutions to our wide ranging customer base. Our passion for quality and service approach mean our regional teams are the best in the business.
 

Our Pump Rental branch in Liverpool are looking for Hire Controller/Administrator to join the team.

This is an exciting opportunity for you to join our business and be supported by our branch team to learn and understand the day to day operations of Selwood.

Selwood are pleased to offer:

  • Competitive salary
  • Bonus scheme with quarterly & annual element payable
  • Pension scheme (contributory salary sacrifice)
  • 24 days holiday + 8 Bank Holidays
  • Increasing annual leave entitlement with long service
  • Support development and training
  • Employee assistance program
  • Employee discount scheme
  • Employee referral scheme
  • Free on site parking

About The Role

Our Pump Rental branch in Liverpool are looking for Hire Controller/Administrator to join the team.

This is an exciting opportunity for an individual to join our business and be supported by our branch team to learn and understand the day to day operations of Selwood.

This role requires the individual to be a confident self starter, who has the ability and willingness to learn and develop their skills. The role will require good communication skills both verbal and written correspondence as well as having the ability to use technology and Microsoft office.

Under the guidance of our Branch Manager, the role will be responsible for the following:

  •  To build a good working relationship with all customers, by telephone contact on weekly basis, to ensure that we are their first call when they have a requirement for hired pumps.
     
  •  To make arrangements and appointments for salesmen or representatives .
     
  • To understand the customer’s business and opportunities and to offer plant immediately available for hire.
     
  •  To maximise the hiring of the Company’s assets in a manner that is efficient and effective.
     
  •  To liaise with all customers to organise for the delivery and collection of the equipment.
     
  • To ensure that all paperwork and company systems are adhered to.
  •  Logistics – organising transport in a cost effective manner.  Ensuring collections of equipment off-hired are collected within 48 hours.  Deliveries are made to the customer when they are scheduled too.
     
  • Administration tasks, managing contracts. Keeping the bookings updated, and following up with people in the business to ensure tasks are carried out.
  •  Negotiated hire rates in accordance with price lists and discount policy as advised from time to time.
  •  Scheduling of Service Engineers.
  •  Liaising with workshop prepares equipment required to cover outstanding hire requirements.
     
     
  •  Manage charges for damages and losses.  To liaise with customers to obtain payment.
     
  •  To ensure all sales leads at the branch are promptly communicated to the sales staff.
     
  •  To take ownership of customer problems and complaints, or to effectively transfer them to other members of the team who, in turn, will take ownership.
  • Support the branch manger to ensure continued contact wit customers no longer dealing with us.  
  •  To ensure all Company QHSE procedures are complied with.

What we can offer you

 

 

This role is not open to Agencies - Please no calls or emails - Thank you.

 

Workdry International Ltd is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

 
Selwood support the development and training of our staff and we will provide in house courses applicable to this position.

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